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Set up Google Authenticator for M-DIVE MFA

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Mike Samawi
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To keep M-DIVE secure, all users are required to set up their logins with a form of Multi-factor Authentication (MFA).

Unless you are using a Single Sign On (SSO) provider for your M-DIVE account, this means you will be required to log in using not only your email and password, but also a code generated by a trusted application on your phone or mobile device.

These instructions describe how to set up Google Authenticator, which is the recommended authenticator app for Civis Platform. You will need to follow these instructions when first setting up your M-DIVE account with MFA, or if you ever need to reset your MFA settings, such as when you get a new device.

 

1. Download the Google Authenticator app from your mobile device store

2. Set Up Google Authenticator for M-DIVE

  • Open Google Authenticator once it has downloaded
  • Select “Get started”
  • Select to either log in with a Google account, or “Use Authenticator without an account” (A Google account is not required for M-DIVE authentication)
  • Select “Add a code”, or press the + icon in the bottom-right to set up a new code
  • Select “Scan a QR code”, and then allow Authenticator to access your camera

3a. Set Up Google Authenticator for M-DIVE

  • If you have not already, setup your M-DIVE account. Find the “Welcome to Civis Platform” email in your inbox, and click “Login to Civis Platform” in your welcome email
  • Set a new password of your choosing and click “Next”.

Note: If your Welcome email link has expired, you may need to request a new email with the link provided. Please reach out to support@civisanalytics.com if you have any difficulties with password setup.

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3b. Set Up Google Authenticator for M-DIVE

  • Click “Get QR Code”

  • Set up your 2-factor authentication by aligning the box in the Google Authenticator app on your phone with the barcode on your computer screen. The Google Authenticator app should now show a 6-digit code with a timer for Civis Platform.

  • Click “Continue” on your computer once you have captured the barcode correctly

  • Next, enter the 6-digit code from your Google Authenticator app into the prompt in M-DIVE

  • Congrats! You have successfully set up Google Authenticator for your M-DIVE Account!

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4. Using Google Authenticator for M-DIVE Platform going forward

  • When logging into M-DIVE, the platform will prompt you for your Google Authenticator code after you enter your email address and password.
  • Open Google Authenticator.
  • Type in the code from Google Authenticator into the M-DIVE Platform prompt and click “Continue”.
  • Each code is valid for only 30 seconds, so make sure to submit the code before a new one is generated.

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